Shipping policy

Shipping Policy

At Cartora, we aim to make shopping for everyday essentials simple, reliable, and convenient.

Order processing

Orders are usually processed within 1–3 business days after payment is received.

Processing times may vary during busy periods, sales, public holidays, or due to supplier and courier delays.

Shipping times

Estimated delivery times may vary depending on your location, the items ordered, and the delivery carrier.

Estimated shipping timeframes will usually be shown at checkout or provided after your order has been processed.

Please note that delivery times are estimates only and are not guaranteed.

Shipping costs

Shipping costs, if applicable, will be calculated and shown at checkout before you complete your order.

From time to time, we may offer free shipping promotions on selected items or orders.

Tracking information

Once your order has been shipped, you may receive tracking information by email where available.

Please allow time for tracking updates to appear after dispatch.

Incorrect shipping details

Please ensure your shipping address is correct before placing your order.

Cartora is not responsible for orders delayed, lost, or returned due to incorrect or incomplete delivery information provided by the customer.

Delays

Delivery delays may occur due to courier issues, customs processing, supplier delays, weather events, public holidays, high order volumes, or other circumstances outside our control.

If your order has not arrived within the expected timeframe, please contact us at queries@cartona.online with your order number.

Lost or missing orders

If your order appears lost, delayed, or marked as delivered but not received, please contact us at queries@cartona.onlineso we can review the issue and assist where possible.