Terms of service

Terms of Service

Overview

This website is operated by Cartora. Throughout the site, the terms “we”, “us” and “our” refer to Cartora.

By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website.

Online store terms

By using this website, you confirm that you are at least the age of majority in your state or territory, or that you have permission from a parent or guardian to use this site.

You agree not to use our products or website for any unlawful or unauthorised purpose.

Products and availability

We aim to display our products as accurately as possible. However, colours, sizing, packaging, and product appearance may vary slightly depending on your device screen or supplier updates.

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders where necessary.

Pricing and payment

All prices are listed on our website and may change without notice.

We reserve the right to correct pricing errors, product information errors, or availability errors at any time. Payment must be completed before your order is processed.

Orders

Once you place an order, you will receive an order confirmation by email. This does not guarantee acceptance of your order.

We may cancel or refuse an order if we suspect fraud, payment issues, incorrect information, stock issues, or misuse of our website.

Shipping and delivery

Delivery times are estimates only and may vary depending on your location, courier delays, supplier processing times, public holidays, or other circumstances outside our control.

Cartora is not responsible for delays caused by shipping carriers, incorrect delivery information, customs delays, or events beyond our control.

Returns and refunds

Returns and refunds are handled in line with our Returns & Refunds Policy.

We do not offer refunds for change of mind unless required by law. However, if your item arrives faulty, damaged, incorrect, unsafe, or not as described, please contact us at queries@cartona.online so we can review the issue.

Nothing in these Terms limits your rights under Australian Consumer Law.

Customer information

You agree to provide current, complete, and accurate purchase and account information when placing an order.

You are responsible for ensuring your shipping address, contact details, and order information are correct before submitting your order.

Prohibited use

You must not use this website to:

Break any laws or regulations
Interfere with the security of the website
Submit false or misleading information
Attempt to access restricted systems
Upload viruses, malicious code, or harmful content
Copy, reproduce, or misuse our branding, content, or images without permission

Intellectual property

All website content, including logos, images, product descriptions, graphics, text, and branding, belongs to Cartora or its content providers.

You may not copy, reproduce, sell, or use our content without written permission.

Third-party links and services

Our website may include links to third-party websites, apps, payment providers, or services. We are not responsible for third-party content, policies, products, or actions.

Please review any third-party terms before using their services.

Limitation of liability

To the fullest extent permitted by law, Cartora is not liable for indirect, incidental, or consequential loss arising from your use of our website, products, or services.

This does not limit any rights you may have under Australian Consumer Law.